Empowering you, celebrating your success
Depot Services
End-to-end hardware lifecycle management from our depot.
One home for the entire hardware lifecycle
Our dedicated depot gives you a single accountable partner for the entire hardware lifecycle, from asset intake to final deployment and eventual recovery. Backed by more than 50,000 square feet of depot space at our dedicated facility in New Jersey, we stage, configure, repair, image and recover equipment so your field and end-user teams always have what they need.
Every asset is serialised and tracked with full chain of custody, and our engineering bench handles imaging, BIOS configuration, kitting and build-to-spec work for large rollouts. When kit reaches end of life, we recover it, securely decommission it and sanitise data to NIST 800-88 standards, with a real-time reporting portal giving you visibility over inventory and status throughout. The scale of our New Jersey facility means we can stage and hold inventory for nationwide programmes under one roof.
What’s Included
Asset and inventory management with full chain of custody
Hardware replacement, repair and staged deployment
Equipment recovery, returns and secure decommission
Diagnostics and QA testing to client specification
Depot engineering: imaging, BIOS, kitting and build-to-spec
Data sanitisation to NIST 800-88 standards
How We Deliver
The industry best practices built into every Ovation engagement, whatever the service.
Dedicated Service Delivery Managers
Every engagement gets a named Service Delivery Manager who owns your SLAs, runs the governance cadence and stays your single point of accountability from day one.
Background-Checked Technicians
Every technician clears rigorous background verification, including criminal, drug and sector-specific checks such as OIG and SAM for healthcare, before they reach a site.
Specialist Recruitment Team
A dedicated in-house recruitment team sources and vets technicians by skill, certification and location, so we ramp the right people fast, even in remote zip codes.
Proprietary Onboarding Process
A structured, repeatable onboarding programme gets technicians site-ready with the tools, SOPs and compliance training your environment demands.
Compliance & Governance
ISO 9001 and ISO 27001 certified processes, signed service visit reports and clear escalation paths keep delivery auditable, secure and transparent.
24×7 Service Desk & Escalation
A round-the-clock service desk coordinates dispatch, tracks every ticket and manages escalations across time zones, holidays and peak demand.
Vantage Platform Visibility
Our in-house Vantage platform gives you real-time ticket status, SLA dashboards, GPS-verified visits and reporting across every site.
Continuous Improvement
Root-cause analysis on critical issues, quarterly business reviews and CSAT tracking drive measurable improvement over the life of the account.
Capabilities at a Glance
Need Depot Services?
Tell us about your sites, timelines and scope, and we will put the right team and SLAs in place.