Empowering you, celebrating your success
End-User Computing & IMAC
Large-scale device rollouts and white-glove end-user support.
Every device, deployed and supported at scale
Device programmes at scale are all about coordination, and that is where we shine. We handle deployments, refresh cycles and IMAC (install, move, add, change) end to end, from imaging and asset tagging to white-glove support for VIP users.
Large rollouts and migrations are run as managed projects, with staging, scheduling and on-site execution planned around your business hours to keep disruption to a minimum. Every device is imaged to your standard build, tagged and tracked, and our technicians handle the last-metre details, from cable management to user-data migration and floor-walking support after go-live.
What’s Included
Large-scale device deployments and refresh cycles
IMAC: install, move, add and change
Imaging and provisioning (MDT / SCCM)
Asset tagging and lifecycle management
White-glove and VIP end-user support
Project-managed rollouts scheduled around business hours
OS and Windows migrations
How We Deliver
The industry best practices built into every Ovation engagement, whatever the service.
Dedicated Service Delivery Managers
Every engagement gets a named Service Delivery Manager who owns your SLAs, runs the governance cadence and stays your single point of accountability from day one.
Background-Checked Technicians
Every technician clears rigorous background verification, including criminal, drug and sector-specific checks such as OIG and SAM for healthcare, before they reach a site.
Specialist Recruitment Team
A dedicated in-house recruitment team sources and vets technicians by skill, certification and location, so we ramp the right people fast, even in remote zip codes.
Proprietary Onboarding Process
A structured, repeatable onboarding programme gets technicians site-ready with the tools, SOPs and compliance training your environment demands.
Compliance & Governance
ISO 9001 and ISO 27001 certified processes, signed service visit reports and clear escalation paths keep delivery auditable, secure and transparent.
24×7 Service Desk & Escalation
A round-the-clock service desk coordinates dispatch, tracks every ticket and manages escalations across time zones, holidays and peak demand.
Vantage Platform Visibility
Our in-house Vantage platform gives you real-time ticket status, SLA dashboards, GPS-verified visits and reporting across every site.
Continuous Improvement
Root-cause analysis on critical issues, quarterly business reviews and CSAT tracking drive measurable improvement over the life of the account.
Need End-User Computing & IMAC?
Tell us about your sites, timelines and scope, and we will put the right team and SLAs in place.