Field Service, Run on Vantage
Vantage is our own field management platform, built in-house by field service practitioners. Three connected apps give customers, admins and technicians a single real-time view of every work order, from the first request to the final sign-off.
Vantage, End to End
A walkthrough of all three modules, from a customer raising a request to a technician closing it out in the field.
One Platform, Total Visibility
Vantage Field Service is version 2.0 of our field management portal, built for scale and control at every step of the work order.
App-Based, Platform-Driven
Cloud-native platform with mobile-first apps for customers, admins and technicians alike.
SLA Management
Live SLA timers and alerts on every work order, so nothing slips past its target.
CSAT Monitoring
Dual ratings after every visit feed straight into technician and account scorecards.
Map & GPS Tracking
Real-time technician location, live ETAs and full geo-verified travel history.
Dashboards & Reporting
Real-time KPIs for open orders, SLA health, utilisation and CSAT in one view.
RESTful ITSM APIs
Clean REST APIs to plug into ServiceNow, Jira, Grafana and custom ITSM tools.
RAISE · ROOT · RESOLVE
One platform, three purpose-built experiences. Everyone sees the same work order in real time.
RAISE
The customer-facing app for raising and tracking field service requests, white-labelled with your brand.
- Self-service request portal and service catalogue
- Real-time order tracking with a live technician map and ETA
- In-app chat with the technician throughout the visit
- One-tap parts approval with cost shown up front
- Post-service CSAT ratings and feedback
ROOT
The central portal for managing every field service operation end to end, from dispatch to sign-off.
- Work order creation, assignment and full lifecycle tracking
- Map-based scheduling and dispatch by proximity and skill
- SLA monitoring, alerts and real-time KPI dashboards
- Parts and inventory management with customer approvals
- Timestamped activity and audit log on every work order
RESOLVE
The technician's app for the field, from the day's jobs to closing out the work order on site.
- Today's job dashboard with addresses, slots and status
- Geo-verified GPS check-in and check-out
- On-site workflow with remarks and completion photo proof
- Parts requests that trigger instant customer approval
- In-app customer chat and a live earnings dashboard
Built to Set Us Apart
The reasons clients choose Vantage over off-the-shelf field service tools.
Trust
Enterprise-grade security and reliability, trusted by leading global brands.
Platform-Based
Cloud-native SaaS platform with mobile-first apps for every user.
White-Label
Fully branded customer apps with your logo, colours and domain.
Modern Technology
Real-time data, push notifications and geo-fencing built in.
Integration
RESTful APIs for ServiceNow, Jira and other ITSM platforms.
Premier Support
24×7 dedicated application support with SLA-backed response.
Domain Expertise
Built by field service practitioners with deep operational know-how.
Scalability
Multi-tenant architecture handling thousands of concurrent work orders.
Let's Build Something Great Together
Ovation brings the discipline of a large enterprise and the agility of a nimble startup to every engagement, backed by ISO-certified processes, our own technology, and a global delivery network.